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Help Desk Engineer

Conshohocken, PA 19428

Posted: 05/22/2023 Employment Type: Direct Hire Industry: Help Desk/Tech Support Job Number: 26232 Pay Rate: 65K-75K

Job Description

Direct hire opening for an IT Help Desk Engineer. Looking for someone with 3 to 5 or more years of IT help desk experience working (MSP experience preferred.

This role will be responsible for maintaining client satisfaction by providing additional support to the help desk via triage and resolution of service tickets and some account management. 

  • Provide desk side and phone support to local and remote customers while resolving all incidents and service requests within identified service levels.
  • Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs
  • Monitors ticketing system and ensures tickets are addressed in a timely fashion
  • Performs preventative maintenance for customers including server updates, checking backups, anti-virus, and application maintenance
  • Participate in on-call rotation

Requirements and Experience
  • Bachelor's Degree in technical field
  • 3 to 5+ year of help desk or IT experience
  • MSP experience highly preferred
  • Experience supporting Office 365, Azure, servers and networks
  • Interpersonal skills: telephone skills, communication skills, active listening and customer-care
  • Organizational and project implementation skills
  • IT certifications a plus
  • Ability to travel to client site around the Philadelphia area

Help Desk Engineer - IT - MSP - 26232

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Okikiola Agbale

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