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Oxford Solutions
https://www.oxfordsolutionsinc.com/wp-content/uploads/2021/03/Oxford-Solutions-logo-social.png
http://www.oxfordsolutionsinc.com
http://www.oxfordsolutionsinc.com
USD
65000
75000
YEAR
true
Help Desk Engineer
Conshohocken, PA 19428 US
Posted: 05/22/2023
2023-05-22
2023-07-01
Employment Type:
Direct Hire
Industry: Help Desk/Tech Support
Job Number: 26232
Pay Rate: 65K-75K
Job Description
Direct hire opening for an IT Help Desk Engineer. Looking for someone with 3 to 5 or more years of IT help desk experience working (MSP experience preferred.
This role will be responsible for maintaining client satisfaction by providing additional support to the help desk via triage and resolution of service tickets and some account management.
Responsibilities
Requirements and Experience
Help Desk Engineer - IT - MSP - 26232
This role will be responsible for maintaining client satisfaction by providing additional support to the help desk via triage and resolution of service tickets and some account management.
Responsibilities
- Provide desk side and phone support to local and remote customers while resolving all incidents and service requests within identified service levels.
- Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs
- Monitors ticketing system and ensures tickets are addressed in a timely fashion
- Performs preventative maintenance for customers including server updates, checking backups, anti-virus, and application maintenance
- Participate in on-call rotation
Requirements and Experience
- Bachelor's Degree in technical field
- 3 to 5+ year of help desk or IT experience
- MSP experience highly preferred
- Experience supporting Office 365, Azure, servers and networks
- Interpersonal skills: telephone skills, communication skills, active listening and customer-care
- Organizational and project implementation skills
- IT certifications a plus
- Ability to travel to client site around the Philadelphia area
Help Desk Engineer - IT - MSP - 26232
Additional Information
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
