Help Desk Lead

Pittsburgh, PA 15044

Posted: 03/23/2018 Employment Type: Contract Industry: HELP DESK Job Number: 16001
Help Desk Lead / Technical Support Lead
Pittsburgh, PA

Pay Rate:  19-21/hr

The Help Desk Lead is responsible for the designing, organizing, modifying, installing, and supporting of an institution's computer systems.

Essential Job Functions
  • Provide internal users with first and second level support on a 24/7 basis
  • Schedule support staff to ensure Help Desk coverage during normal business hours and on-call support 
  • Manage the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary actions
  • Provides staff support for administrative tasks and projects relative to the Desktop, WAN, LAN and telephone functions
  • Monitors problem management database 
  • Maintains a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption 
  • Completes daily, weekly, and monthly status reports and graphical reporting updates
  • Coordinates training requirements of Help Desk personnel
  • Participates in training programs for continual learning and development of help desk department
  • Bachelor's Degree in Information Technology/ Management or related field plus 6 years of experience working in IT support, customer service and personal management and OR any equivalent combination of education and experience.
  • Strong understanding of Active Directory and Group Policies in managing desktop environment
  • Experience working in a large scale, multi-site Windows desktop environment 
  • Excellent organizational and time management
  • Strong communication and customer support skills
  • Ability to solve problems and deal with a variety of variables 

Help Desk Lead / Technical Support Lead - 16001
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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