Help Desk Specialist

Robinson Township, PA 15205

Posted: 06/13/2019 Employment Type: contract Industry: HELP DESK Job Number: 18711

Opening for a Help Desk Support Specialist.

Pay Rate: 16-17/hr

MUST BE OPEN TO WORKING SHIFTS BETWEEN THE HOURS OF 4 AM AND 1 AM - 7 DAYS WEEK (ONE WEEKEND DAY PER ROTATION)

Essential Job Functions

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Writes concise, informative service tickets.
  • Walk the customer through the problem-solving process
  • Follows up on all tickets in a timely manner and pursues issues through to resolution.
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information

Requirements
  • Associate Degree preferred or equivalent level of work experience
  • Experience in a help desk or customer support role
  • Experience using ticketing systems and writing technical support reports and documentation.
  • Good understanding of computer systems, software applications, desktop and laptop computers, printers and networks.
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered


IT Technical Help Desk Support Specialist - 18711
IND123

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Sarah Latzo
Recruiter

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