Help Desk Specialist
11605 Vimy Ridge Rd Alexander, AR 72002
Help Desk Specialist with our client.
Pay Rate: 20/hr
Looking for someone with good verbal and written communication skills. solid technical and mechanical aptitude along with good organizational skills.
- Helps customers who are having basic operation problems and system malfunctions.
- Receives customer problem reports and answers same under the guidance of Second Level.
- Answer questions regarding system procedures, on-line transactions, system status and downtime.
- Relays messages sent to or received from customers in a timely manner.
- Stays informed of all changes to the operating systems or software programs that affect customers.
- Relays requests for assistance that are outside the scope of the Help Desk to the appropriate group.
- Maintains records of correspondence
Help Desk Specialist - 19129