Help Desk Specialist

New Castle, PA 16101

Posted: 03/15/2019 Employment Type: Contract Industry: HELP DESK Job Number: 18105
Opening with our client for a Help Desk Specialist.

Interested candidates should have an Associate Degree and at least 3 years' experience with networks. routers, switching, Windows 7 and 10, VOIP. 

Must also be available to work a rotating schedule.

Essential Duties

  • Serve as the first point of contact for client seeking technical assistance over the phone or email
  • Provide superior customer service, answering general and technical questions from end-users supporting multiple accounts.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided
  • Walk the end user through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on procedures


  • Associate Degree in computer systems or related area
  • At least 3 years’ experience in Help Desk Support.
  • Experience with networks. routers, switching, Windows 7 and 10) and VOIP.
  • Knowledge of circuit boards, processors, chips and electronic equipment, and computer hardware and software, including applications and programming.
  • Solid customer service, communication and interpersonal skills; Good phone skills
  • Excellent troubleshooting and problem solving ability 
  • Organized with good documentation skills
  • Flexibility to work varying shifts (24/7) and overtime, when needed.
Help Desk Specialist - 18105
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Michael Nejak

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