Help Desk Specialist

Oak Creek, WI 53154

Posted: 01/17/2019 Employment Type: contract Industry: HELP DESK Job Number: 17727
Entry Level Help Desk / Technical Support Specialist opening with our client.

Pay Rate:  19/hr

Essential Functions
  • Helps customers who are having basic operation problems and system malfunctions.
  • Receives and responds to customer problem reports 
  • Answer questions regarding system procedures, on-line transactions, system status and downtime.
  • Relays messages sent to or received from customers in a timely manner.
  • Stays informed of all changes to the operating systems or software programs that affect customers.
  • Relays requests for assistance that are outside the scope of the Help Desk to the appropriate group.
  • Maintains records of correspondence 
Experience and Skills
  • Some experience as a help desk technician or other customer support role
  • Customer-oriented and cool-tempered
  • Solid verbal and written communication skills.
  • Strong technical aptitude and troubleshooting ability 
  • Good organizational skills. 

Entry Level Help Desk / Technical Support Specialist - 17727 
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

O'Shea Anderson

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