Help Desk Specialist

Peachtree City, GA 30269

Posted: 12/12/2018 Employment Type: contract Industry: HELP DESK Job Number: 17520
Opening with our client for a Technical Help Desk Specialist.

Pay Rate: 25/hr

This role will focus on providing customer and help desk support for issue's related to manufacturing client's lighting software applications.

You will respond to a wide variety of requests, including troubleshooting and diagnostics, recognizing trends, escalating issues when appropriate, and communicating with external and internal users.

Essential Functions
  • Provide and request support on behalf of Lighting application external and internal users through multiple channels (email, telephone, web-casts, and chat). 
  • Log requests and maintain accountability of the support requests from beginning to customer closure
  • Triage and route all requests to determine severity, category and steps for resolution 
  • Collaborate with colleagues appropriately to resolve service requests
  • Research questions and problems using available information resources
  • Review testing plans, component and regression, for each release and execute, document and track issues with assigned tests. 
  • Participate in release deployment activities as needed by adjusting schedules, conducting training, identifying new trends in service requests post deployment, and build training documentation (e.g. user guides, quick reference guides, and instructional videos). 
Basic Qualifications: 
  • Associate Degree required; Bachelor's Degree preferred
  • Minimum 1 year customer support experience. 
  • Help Desk/Service Desk experience
  • Proficiency with Windows Operating Systems and Microsoft Office applications
  • Ability to quickly learn software applications, both packaged and custom developed, and provide support to internal and external users
  • Ability to multi-task and work independently
  • Solid communication and interpersonal skills

Technical Help Desk Specialist - Service Desk - 17520
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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