Help Desk Support

Albuquerque, NM 87109

Posted: 10/05/2018 Employment Type: contract Industry: HELP DESK Job Number: 17148
Help Desk Support Dispatcher / Technical Customer Service
Albuquerque, NM

Pay Rate:  20/hr

The Help Desk Support Dispatcher functions as a contact point for the support department for customer issues or inquiries by answering and routing customer calls, voicemails, and web incidents. 

Responsibilities 
  • Through phone contact, gain an understanding of customer’s needs, appropriately document a customer’s technical issue using proper grammar and spelling, and identify the appropriate support resource to address the customers issue or question.
  • Must be able to work effectively and at a high rate of productivity in a fast-paced environment with changing priorities.
  • Completes requests to update client contact information
  • Educate clients on the method of accessing support services, and train them on the tools available to meet that end. 

Qualifications, Experience, and Skills 
  • Associate Degree or equivalent education and/or work experience 
  • Experience answering customer phone calls or written requests for assistance 
  • Exceptional time management skills 
  • Strong typing skills with excellent spelling and grammar 
  • Proficient in MS Office 
  • Ability to demonstrate self-motivation and ownership of assigned work 
  • Excellent verbal and written communication skills with the ability to remain poised under pressure 


Help Desk Support Dispatcher / Technical CSR - 17148


 
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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