Help Desk Support

Coraopolis, PA 15108

Posted: 03/18/2019 Employment Type: contract Industry: HELP DESK Job Number: 18118
Entry-level Help Desk Support Specialist opening with our client.

Pay Rate: 15-16/hr

Must be open to working all shifts!! Including evenings, nights and weekends!!

Essential Functions
  • Provides first level IT support for all end-users via telephone, email or chat.
  • Troubleshoots and resolves hardware, software and voice/data communication systems issues.
  • Properly escalate unresolved queries to the next level of support
  • Ensure proper recording, documentation and closure of service tickets.
  • Utilize excellent customer service skills and exceed customers’ expectations
Requirements
  • Associate Degree preferred
  • Experience working with help desk ticketing systems preferred
  • Advanced troubleshooting and multi-tasking skills
  • Experience troubleshooting hardware, software, desktop and laptop computers, printers and networks.
  • Customer service orientation
  • Good communication skills



Help Desk Support Specialist - 18118
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Sarah Latzo
Recruiter

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