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Help Desk Support

Pittsburgh, PA 15222

Posted: 05/23/2023 Employment Type: Contract Industry: Help Desk/Tech Support Job Number: 26234 Pay Rate: 19-21/hr

Job Description

Open with our client for a Help Desk Support role. Onsite in downtown Pittsburgh, PA. Must be open to working a flexible schedule including evenings and weekends as required. 

In this Help Desk Analyst role you will provide front line support for all Help Desk operations with a focus on user support, troubleshooting, resolution of software and hardware problems, and installation and maintenance of network equipment.  

Essential Functions:

  • Answer help desk tickets via email and telephone
  • Troubleshoot user issues and provide prompt resolution or escalate to second-level support.
  • Create and update network inventory documents, maintenance logs, usage guides, and training documents.
  • Activate/create or deactivate user accounts.
  • Set up computer equipment and establish new user privileges
  • Perform updates on desktops and laptops.
  • Set up technical equipment for presentations and Board meetings
  • Install technical equipment and wireless access for special events.
  • Assist the Network Administrator with network updates and server maintenance.
  • Troubleshoot printer issues, order supplies, and perform basic printer maintenance.


  • Associate or bachelor’s degree preferred in information technology, network administration, or related field.
  • 1 to 2 years’ of help desk or technical support experience 
  • Working knowledge of ticketing software, active directory, DHCP, DNS, Subnets, Windows 7 and up, Windows server 2008 and up, VPN software, Microsoft Office suite
  • Knowledge of computer hardware, and familiarity with networking concepts.
  • Excellent communications and listening skills with superior customer service skills
  • Strong time management and organizational skills.  
  • Patience and understanding.

Help Desk Support - 26234

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Prashant Parshuramkar

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