Open with our client for a Help Desk Support role. Onsite in downtown Pittsburgh, PA. Must be open to working a flexible schedule including evenings and weekends as required. 

In this Help Desk Analyst role you will provide front line support for all Help Desk operations with a focus on user support, troubleshooting, resolution of software and hardware problems, and installation and maintenance of network equipment.  
 

Essential Functions:

• Answer help desk tickets via email and telephone
• Troubleshoot user issues and provide prompt resolution or escalate to second-level support.
• Create and update network inventory documents, maintenance logs, usage guides, and training documents.
• Activate/create or deactivate user accounts.
• Set up computer equipment and establish new user privileges
• Perform updates on desktops and laptops.
• Set up technical equipment for presentations and Board meetings
• Install technical equipment and wireless access for special events.
• Assist the Network Administrator with network updates and server maintenance.
• Troubleshoot printer issues, order supplies, and perform basic printer maintenance.

Requirements

• Associate or bachelor’s degree preferred in information technology, network administration, or related field.
• 1 to 2 years’ of help desk or technical support experience 
• Working knowledge of ticketing software, active directory, DHCP, DNS, Subnets, Windows 7 and up, Windows server 2008 and up, VPN software, Microsoft Office suite
• Knowledge of computer hardware, and familiarity with networking concepts.
• Excellent communications and listening skills with superior customer service skills
• Strong time management and organizational skills.  
• Patience and understanding.