Help Desk Support Specialist

Bingham Farms, MI 48025

Posted: 11/30/2018 Employment Type: contract Job Number: 17449
Help Desk Support Specialist / Technical Support
Bingham Farms, MI

Pay Rate:  18/hr

Duties and Responsibilities: 
  • Handle technical and help desk calls and cases from clients. 
  • Adhere to company procedures to appropriately respond to client inquiries within our Service Level Agreements for support call types. 
  • Investigate new/unknown/existing technical problems with supported products. 
  • Document all customer issues clearly and thoroughly in customer support database.
  • Document steps for each request and communicate the progress to customers via frequent and regular status updates 
  • Participate in our software user acceptance testing; help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective). 
  • Provide on-site customer support as needed. 
  • Bachelor’s Degree in Computer Science Information Technology or other related field or equivalent in education and experience 
  • 1-2 years' customer technical support experience 
  • Network Infrastructure knowledge 
  • MS XP, 2003- 2007, and MS Office Product Experience 
  • Client Server and Web Application experience 
  • Communication and listening skills 
  • Research and analysis skills 

Preferred Skills
  • MS Access &/or Crystal Report Writing
  • SQL 2005/2008/2012/2014 &/or Oracle 10G/11G 
  • Microsoft IIS 
  • Bonus Technical Skills: Data Management System (DMS), LDAP, SSO,
  • Bilingual: (French, German, Japanese or Spanish)

Help Desk Support Specialist / Technical Support - 17449
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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