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Help Desk Support Specialist

Washington, PA 15301-6183

Posted: 08/03/2023 Employment Type: Contract Industry: Help Desk/Tech Support Job Number: 26410 Pay Rate: 18-23/hr

Job Description

Oxford Solutions has an opening with our manufacturing client for a Help Desk Support Specialist.

In this role, you will support a variety of technical support tasks including setting up hardware, software and peripheral equipment for end users.
Overview of Responsibilities
  • Serve as the first contact with customers who need technical assistance via the phone or email
  • Perform troubleshooting using different diagnostic techniques 
  • Setup and deploy company computer hardware
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Keep record of problems and their resolution 
Requirements and Qualifications
  • Bachelor’s Degree in Information Systems or related field preferred
  • Strong working knowledge of computer systems, hardware, and software.
  • Knowledge of Microsoft Server and Active Directory
  • Good problem-solving, analytical, and team collaboration skills.
  • Excellent communication and customer facing skills
  • Prior manufacturing industry experience preferred
  • Ability to participate in rotating emergency on-call schedule
Help Desk Support Specialist - 26410

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Maria Molinaro

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