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Oxford Solutions
https://www.oxfordsolutionsinc.com/wp-content/uploads/2021/03/Oxford-Solutions-logo-social.png
http://www.oxfordsolutionsinc.com
http://www.oxfordsolutionsinc.com
USD
17
HOUR
true
Help Desk Technical Support
Washington, PA 15301 US
Posted: 02/08/2023
2023-02-08
2023-04-25
Employment Type:
Direct Hire
Industry: Help Desk/Tech Support
Job Number: 25955
Pay Rate: 17/hr
Job Description
Oxford Solutions has an opening with our client for a Level I Help Desk Support Specialist.
In this role, the Level I Help Desk Analyst will provide first level technical troubleshooting and problem resolution by answering high volume service requests calls and documenting calls into ServiceNow ticketing system. The Help Desk Analyst will help to resolve customer issue, escalating issues to Level 2 service status as required.
Level I Help Desk Analyst - 25955
In this role, the Level I Help Desk Analyst will provide first level technical troubleshooting and problem resolution by answering high volume service requests calls and documenting calls into ServiceNow ticketing system. The Help Desk Analyst will help to resolve customer issue, escalating issues to Level 2 service status as required.
QUALIFICATIONS
- Bachelor’s Degree in Business Administration, Computer Science or related field or equivalent experience
- Inbound service call experience; Experience with high volume support calls
- 1-3 years of experience with Microsoft Office Suite products including:
- Outlook
- HP Server
- Laptop and Desktop hardware
- ServiceNOW
- Active Directory
- Windows XP-10
- Windows Server 2012
- remote control technologies
- SCO Unix
- Aruba wired and wireless networks
- Avaya PBX/IP Telephony
- Solid technical aptitude and troubleshooting ability
- Strong customer service focus and interpersonal skills
- Ability to work independently and handle multiple tasks with changing priorities
- Ability to work in a fast-paced and deadline-oriented environment
- Self-motivated with critical attention to detail
- HDI and/or ITIL certification preferred
Level I Help Desk Analyst - 25955
Additional Information
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
