Help Desk Technician

Gibsonia, PA 15044

Posted: 10/01/2019 Employment Type: Contract Industry: HELP DESK Job Number: 19446

Help Desk Technician opening with our client.

Overview of Duties

  • Provides ongoing hardware and software support for all technologies
  • Addresses help desk tickets efficiently and in a timely manner
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Record events and problems and their resolution in logs
  • Installs updates and configuration modifications to both PC’s and Mac’s
  • Support mobile devices, including Android and IOS
  • Ensures workstation operating system has the latest security updates, service packs, and manages BIOS & driver maintenance

Qualifications

  • Associate or Bachelor's Degree in Information Technology or 5 years of experience in IT support, customer service and personal management and OR any equivalent combination of education and experience.
  • Knowledge of computer systems, networks, printers and peripherals
  • Good troubleshooting skills
  • Ability to respond service issues after hours as needed 
  • Excellent communication skills
  • Customer-oriented and cool-tempered


Help Desk Technician - 19446
IND123

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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