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IT Support Manager

Washington, PA 15301

Posted: 08/17/2023 Employment Type: Direct Hire Industry: IT Job Number: 26439 Pay Rate: 80K-90K

Job Description

New direct hire opportunity for an IT Support Manager. Must be able to work fully onsite if order to manager a small team of Level 1 technical support analysts.

Our client is looking for an energetic, collaborate and team-oriented leader with expert customer service focus. You will provide supervision to a team providing first level technical support for a wide range of technologies including desktop hardware, client applications, telecommunications and data networking.
 

RESPONSIBILITIES

  • Lead and manage a team of IT support technicians, providing mentorship, guidance, and performance evaluations.
  • Ensure the efficient operation of the IT support team, including proper allocation of resources and workload distribution.
  • Ensure customer service is timely and accurate on a daily basis
  • Daily monitoring and escalation of priority and aging Incidents
  • Collaborate with cross-functional teams to address technical challenges and improve overall system performance.
  • Establish best practices through the entire technical support process
 

QUALIFICATIONS

  • Bachelor’s Degree in Business Administration, Computer Science or related field or equivalent experience
  • Prior experience in an IT or technical management role overseeing a small team
  • 2 to 3+ years of experience supporting software and hardware technologies; experience supporting networks and telephone systems
  • Proficiency in troubleshooting and resolving complex technical issues, both independently and collaboratively.
  • Superior customer service focus
  • Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
  • ITIL, HDI or similar certifications preferred

IT Support Manager - Help Desk Manager - 26439

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Kylah Kubiczki

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