Level 1 Help Desk Analyst

Cranberry Township, PA 16066

Posted: 03/29/2019 Employment Type: Direct Hire Industry: HELP DESK Job Number: 18194
Full-time, direct hire opening with our client for a Level I Help Desk Analyst.

Looking for a candidate with entry level or internship experience in technical area with experience in hardware and software repair and knowledge of help desk ticketing systems.

This position is a combination of remote help desk support and providing on-site field support for new computer installs and server deployments.

Essential Functions
  • Provide first level remote help desk support for clients for issues related to new user setup, fixing workstations, and application support.
  • Document and track all calls in help desk ticketing system
  • Escalate to next level of support when required
  • Provide on-site support for new computer installs and assistance with server deployments for clients.


  • Associate or Bachelor's Degree or equivalent level of experience
  • Internship or entry-level experience in a similar technical role
  • MCSE, MCSA, and A+ certifications a plus
  • Knowledge of help desk ticketing systems. Good documentation skills
  • Strong customer service focus and interpersonal skills
  • Ability to professionally interact directly with client owners and executives.
  • Good troubleshooting skills with ability to work quickly and efficiently in a fast-paced environment

Technical Knowledge in the following areas:
Active Directory, DNS, DHCP, RAID, router policies, VLAN, SSLVPN, Group Policy, Azure Active Directory, Office 365 Admin, SMTP, and RDP.

Level I Help Desk Analyst - 18194

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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