Level 1 Help Desk Analyst

Eighty Four, PA 15330

Posted: 01/04/2019 Employment Type: Contract Industry: HELP DESK Job Number: 17631
Level I Help Desk Analyst
Eighty Four, PA

Pay Rate:  17-18/hr

In this role, the Level I Help Desk Analyst will provide first level technical troubleshooting and problem resolution by answering high volume service requests calls and documenting calls into ServiceNow ticketing system. The Help Desk Analyst will help to resolve customer issue, escalating issues to Level 2 service status as required.


  • Bachelor’s Degree in Business Administration, Computer Science or related field or equivalent experience
  • Inbound service call experience; Experience with high volume support calls
  • 1-3 years of experience with Microsoft Office Suite products including:
    • Outlook
    • HP Server
    • Laptop and Desktop hardware
    • ServiceNOW
    • Active Directory
    • Windows XP-10
    • Windows Server 2012
    • remote control technologies 
    • SCO Unix
    • Aruba wired and wireless networks
    • Avaya PBX/IP Telephony
  • Solid technical aptitude and troubleshooting ability
  • Strong customer service focus and interpersonal skills
  • Ability to work independently and handle multiple tasks with changing priorities
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail
  • HDI and/or ITIL certification preferred

Level I Help Desk Analyst - 17631
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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