Level II Help Desk Analyst

Cranberry Township, PA 16066

Posted: 03/29/2019 Employment Type: Direct Hire Industry: HELP DESK Job Number: 18193

Full-time, direct hire opening with our client for a Level II Help Desk Support Analyst.

Looking for a candidate with great communication skills and experience providing second level support for servers, networks and cloud computing issues.

Essential Duties

  • Communicate with end users via phone and email to solve technical problems.
  • Respond to client inquiries with a sense of urgency and care.
  • Diagnose and resolve technical hardware and software issues.
  • Resolve issues in a thorough, timely and efficient manor
  • Log incoming tickets into management system


  • Associate or Bachelor's Degree in IT infrastructure support or related area
  • Minimum 1 years of experience resolving advanced server, network, and cloud issues
  • 2-3 years’ experience in a customer service-oriented position. 
  • Must have strong customer focus, service oriented attitude and excellent interpersonal skills
  • MCSE, MCSA, and A+ certifications a plus

Technical Experience should include:

Active Directory, DNS, DHCP, RAID, router policies, VLAN, SSLVPN, Group Policy, Azure Active Directory, Office 365 Admin, SMTP, RDP.


Level II Help Desk Support Analyst - 18193


Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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