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Manufacturing Customer Support

Pittsburgh, PA 15237

Posted: 01/25/2023 Employment Type: Direct Hire Industry: Customer Service Job Number: 25928 Pay Rate: 50k-55K

Job Description

Direct hire opportunity with our manufacturing client for someone to provide high level customer service to internal and external customers for OEM (Original Equipment Manufacturer)
products. Must be able to work onsite in Warrendale area of Pittsburgh, PA.

Looking for someone with 2 to 3 years of manufacturing customer service experience. Prior OEM and M3 experience highly preferred.

Responsibilities
  • Provide technical support to both Internal and external customers for OEM product supply.
  •  Answer telephones and respond to customer inquiries which may include following up on orders, responding to complaints, or providing technical support
  • Prepare customer quotes as required
  • Process customer orders and invoices as required
  • Assist with production planning and scheduling
  • Schedule freight shipments and provide forecasting to Supply Chain
  • Record and maintain the receipting and dispatching of assembly equipment to OEM’s and distributers
  • Provide product technical and analytical support to the customer service department
  • Work with sales and technical staff to keep them up to date with customer needs

Requirements
  • High School diploma or equivalent
  • 2 to 3 years Customer Service experience (in manufacturing or industrial environment)
  • Business Administration Certification preferred
  • Previous experience in OEM and M3 preferred
  • Hydraulics experience preferred
  •  Excellent communication skills
  • Solid organizational and time management skills
  • Ability to work under pressure and meet deadlines
  • Good problem-solving skills
  • Ability to follow and comply with safety standards
  • Ability to occasionally lift and/or move up to 25 pounds. 
Manufacturing Customer Support - 25928
IND123

 

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Ethan Straffin

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