Network Operations Support

Canonsburg, MA 15317

Posted: 09/06/2019 Employment Type: Contract Industry: ADMIN Job Number: 19279

Network Operations Support (NOC Operator) opening with our telecommunications client.

Pay Rate:  20/hr
Must be willing to work rotating shifts that vary between 8 and 12 hour shifts including weekends.

In this NOC role, you will be responsible for monitoring, tracking, and escalating wireless tower monitoring and lighting systems to ensure company compliance with federal regulations. 

Essential Functions 

  • Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC. 
  • Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes. 
  • Open, track, and close NOC trouble tickets with the regions. 
  • Interface with field personnel to verify repairs and testing of lighting alarm systems. 
  • Assist in resolution of NOC daily reports. 
  • Perform basic troubleshooting and configuration of tower monitoring and lighting systems. 
  • Provide first contact with land owners, outside vendors, police, fire and emergency service responders. 

Requirements

  • High School Diploma 
  • Prior customer service and/or service dispatch experience 
  • Knowledge of wireless communications a plus 
  • Basic telephone operation skills
  • Ability to multi-task in a fast paced environment
  • Proficiency in Microsoft Office
  • Experience with help desk ticketing systems and documentation

Network Operations Support - NOC Operator - 19279

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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