Senior Help Desk Engineer

Bridgeville, PA 15017

Posted: 12/20/2018 Employment Type: Direct Hire Industry: HELP DESK Job Number: 17584
Full-time, direct hire opportunity with our client for a Senior Help Desk Engineer.

Looking for a candidate with 5 years technical support and networking experience with solid phone as well as on-site, client-facing skills.

Responsibilities and Qualifications:

  • Answer inbound service requests from clients
  • Provide onsite service when required
  • Diagnose and resolve technical hardware, software and end user issues
  • Research and troubleshoot issues to find resolutions
  • Document resolutions and create knowledge base articles

Qualifications and Experience

  • Associate or Bachelor’s Degree in technical field
  • At least 5 years of experience supporting professional clients via phone and on site.
  • Microsoft-based Server environments, SonicWall products, disk-based and Cloud backup solutions and related network infrastructure including PC’s and mobile devices
  • Microsoft Server OS administration and configuration
  • Networking experience: TCP/IP, DHCP, DNS/DDNS
  • Microsoft Exchange administration with migration and upgrade experience
  • LAN/WAN (VPN, VLan, Firewalls, etc.)
  • Microsoft Certifications a plus


Senior Help Desk Engineer - 17584

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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