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Service Desk Support Analyst

Pittsburgh, PA 15233

Posted: 12/19/2022 Employment Type: Contract Industry: Help Desk/Tech Support Job Number: 25838 Pay Rate: 15-20/hr

Job Description

***1+ years of technical support experience***

Our client has an opening for a Service Desk Support Technician. This is a client-facing role (in a higher education setting) providing technical hands-on in person and over the phone support for users.


In this role, you will be responsible for providing technical assistance and support related to technical services, hardware, and software. 6 to 7 month contract to start.

ESSENTIAL DUTIES

  • Receives help desk requests via phone, email and in person
  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Provide essential online security advice and support

REQUIREMENTS
  • Associate Degree required; Bachelor's Degree preferred in computer science, information science or related field
  • 1+ years of technical support experience
  • Experience with help desk ticketing systems, Exchange and Active Directory
  • Experience working in a contact center, ITSM system
  • Experience with Windows and Apple environments, Microsoft Office, Email, printing, VoIP, remote support tools and collaboration tools 
  • Knowledge of ITIL methodologies 
  • Strong face to face client interaction and customer service skills
  • Solid communication and interpersonal skills
  • Ability to troubleshoot and problem solve with excellent organization skills

Service Desk Support Technician - 25838

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Erin Evans
IT Recruiter

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