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Service Desk Technician

Pittsburgh, PA 15222

Posted: 08/29/2023 Employment Type: Contract Industry: Help Desk/Tech Support Job Number: 26472 Pay Rate: 19-21/hr

Job Description

Our client located in the Monroeville area is looking for a Service Desk Technician. This is a contract to hire opportunity.

  • Assist in providing Level I technical support and troubleshooting for PCs, Microsoft Office applications, and printers
  • Monitor client infrastructure for alarms and security issues
  • Escalate problems to next level as needed
  • Record, track and document the service desk request problem-solving process
  • Apply diagnostic utilities to aid in troubleshooting.
  • Documentation of all work done for clients. 
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install anti-virus software and ensure virus definitions are up-to-date.
  • Perform preventative maintenance, including check and cleaning servers.


  • Bachelor's degree in IT related field or equivalent combination of education and experience
  • 1 to 3 years of experience in technical or help desk support role 
  • Experience troubleshooting, analyzing, and problem-solving technical issues
  • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
  • Experience troubleshooting PCs, Microsoft Office, and printers

Service Desk Technician - 26472

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Maria Molinaro

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