Technical Call Center Specialist
2000 Corporate Drive Canonsburg, PA 15317
Technical Call Center Representative opening with our telecommunications client.
Pay Rate: 20/hr
Contract to possible direct hire opportunity!
The Technical Call Center Representative will be taking incoming calls from service technicians at wireless cell tower sites as well as calls regarding any client issues.
Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates various issues to ensure company compliance requirements.
Must be willing to work rotating shifts that vary between 8 and 12 hour shifts including weekends.
- High School diploma required
- Customer service, call center and/or service dispatch experience
- Telecommunication experience preferred
- Excellent customer service skills
- Flexibility to work multiple shifts
- Experience with help desk ticketing systems and documentation
- Ability to multi-task in a fast paced environment
- Knowledge of wireless communications a plus
- Detailed oriented with strong written and verbal communication skills
Technical Call Center Representative - 18171