Technical Call Center Specialist

Canonsburg, PA 15317

Posted: 03/26/2019 Employment Type: Contract Industry: CUSTOMER SERVICE Job Number: 18171

Technical Call Center Representative opening with our telecommunications client.


Pay Rate:  20/hr
Contract to possible direct hire opportunity!

The Technical Call Center Representative will be taking incoming calls from service technicians at wireless cell tower sites as well as calls regarding any client issues.

Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates various issues to ensure company compliance requirements.

Must be willing to work rotating shifts that vary between 8 and 12 hour shifts including weekends.

Qualifications

  • High School diploma required
  • Customer service, call center and/or service dispatch experience
  • Telecommunication experience preferred
  • Excellent customer service skills
  • Flexibility to work multiple shifts 
  • Experience with help desk ticketing systems and documentation
  • Ability to multi-task in a fast paced environment
  • Knowledge of wireless communications a plus
  • Detailed oriented with strong written and verbal communication skills


Technical Call Center Representative - 18171
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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