Technical Call Center Specialist

Canonsburg, PA 15317

Posted: 05/01/2019 Employment Type: Contract Industry: CUSTOMER SERVICE Job Number: 18412

Technical Call Center Representative opening with our telecommunications client.

Pay Rate:  20/hr
Mid-Shift:  Noon - 8 pm

The Technical Call Center Representative will be taking incoming calls from service technicians at wireless cell tower sites as well as calls regarding any client issues.

Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates various issues to ensure company compliance requirements.

Must be willing to work rotating shifts that vary between 8 and 12 hour shifts including weekends.

Qualifications

  • High School diploma required
  • Customer service, call center and/or service dispatch experience
  • Telecommunication experience preferred
  • Excellent customer service skills
  • Flexibility to work multiple shifts 
  • Experience with help desk ticketing systems and documentation
  • Ability to multi-task in a fast paced environment
  • Knowledge of wireless communications a plus
  • Detailed oriented with strong written and verbal communication skills
  • Must be able to work 12 pm - 8 pm shift


Technical Call Center Representative - Wireless Support Agent - 18412
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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