Technical Support Specialist

Canonsburg, MA 15317

Posted: 10/08/2019 Employment Type: Contract Industry: HELP DESK Job Number: 19508

Opening for a first line IT Technical Support Specialist.

Essential Job Functions

  • Provide day-to-day operational service and support to customers with technical questions and issues
  • Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
  • Utilize appropriate follow-through, and log all customer interactions.
  • Provide assistance and technical support for the resolution of problems, incidents, and issues.
  • Document problems and resolutions for future reference

Requirements

  • Bachelor’s degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field
  • 6 to 12 months of experience in computer systems, customer support or IT support
  • Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and remote connection tools (Dameware, SCCM, etc.)
  • Experience with ServiceNow IT Service Management System a plus
  • Customer service and/or call center experience
  • Strong communication skills; both verbal and written
  • Strong ability to independently problem solve issues

 

 

IT Technical Support Specialist - 19508
 

 

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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