Technical Support Specialist

Harrisburg, PA 17120

Posted: 09/11/2018 Employment Type: contract Industry: HELP DESK Job Number: 16988

Technical Support Specialist / Workstation Support / Help Desk Technician
Harrisburg, PA

We have a contract opening in Harrisburg, PA for a Technical Support Specialist

The Technical Support Technician will provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting.

Essential Responsibilities

  • Responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)  
  • Responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. 
  • Monitor incident queues for issues and take ownership and assist customers as required
  • Keep all support tickets up to date and well documented
  • As required, provided documentation on issue resolution for other teams
  • Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Requirements of the Help Desk Technician

  • At least 3 years of experience in the following:
    • Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).
    • Developing, testing, maintaining PC images.
    • Experience supporting PC’s in a large domain environment.
    • Installing and configuring PC hardware and peripherals.
    • Repairing PC’s by replacing hard drives, motherboards, memory, etc.
    • Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
    • Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.
    • Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
  • Experience in the following:
    • Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) (2 years)
    • Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. (2 years)
    • Experience integrating Macintosh systems into an Active Directory Domain environment. (1 year)

Highly Desired Skills (at least 2 years of experience)

  • Scripting with VBS and PowerShell
  • SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
  • Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
  • Microsoft Certification
Technical Support Specialist / Workstation Support / Help Desk Technician - 15549
 
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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