Technical Support Specialist

Peachtree City, GA 30269

Posted: 10/16/2018 Employment Type: contract Industry: HELP DESK Job Number: 17216
Technical Support Specialist specialist with our client in Peachtree City, GA.

This role provides lighting technical support for customers.

Looking for a candidate who is a a tech savvy individual that can identify replacement parts out of a bill of material and make recommendations to the customer.



Essential Duties 
  • Provide general lighting product technical support internally and externally via phone and email support queues.
  • Provide customers with replacement part information and answer compatibility information
  • Maintain KPI metrics for phone, email and web bot metrics.
  • Communicate with sales team, distributors and end users accurately and professionally.
  • Interpret customer problems, research the solution and provide accurate resolution information
Requirements
  • Associate Degree in Electronics or related area
  • Experience working with customers
  • Good communications and phone skills
  • Basic understanding of electrical end devices( i.e. light fixtures and components that make them function).

Technical Support Specialist - 17216
 
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

O'Shea Anderson

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