Technical Support Specialist

Reading, PA 19605

Posted: 07/01/2019 Employment Type: Contract Industry: HELP DESK Job Number: 18826

Technical Support Specialist opening with our client.

Pay Rate:  16-18/hr

Interested candidates need to have technical support experience as well as experience with report development tools such as SQL and Crystal Reports.

OVERVIEW OF TECHNICAL SUPPORT ROLE

  • Provides technical assistance to internal users.
  • Performs software installation, end-user support and training tasks to ensure workstations meet company and user requirements.
  • Troubleshoots computer, printer and peripheral issues and resolves via telephone, in-person, e-mail or through remote access.
  • Documents and tracks issues in help desk ticketing system.
  • Conducts computer training for internal users on a regular basis

REQUIREMENTS AND BACKGROUND

  • Associate Degree or equivalent experience
  • 1-3 years technical support or help desk experience 
  • 1-3 years experience in report development with tools such as Crystal Reports and SQL
  • Proficient with Microsoft Windows 10 operating systems.
  • Understanding of basic networking infrastructure.
  • Basic knowledge of Microsoft Active Directory, VMware virtualization, Citrix XenApp and Microsoft Exchange 2010 a plus.
  • Experience with programming languages such as HTML and JavaScript
  • Excellent oral and written communication skills
    Critical thinking and problem solving skills
  • Ability to prioritize effectively and manage shifting priorities


Technical Support Specialist / Help Desk Support Specialist - 18826
IND123

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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