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Technical Support Specialist

Washington, PA 15301

Posted: 05/15/2023 Employment Type: Contract Industry: Help Desk/Tech Support Job Number: 26213 Pay Rate: 20-26/hr

Job Description

***3 to 5 years overall experience providing remote and deskside technical support***

Oxford Solutions has a direct hire opening with our client for a Tier 2 Technical Support Specialist. MUST BE ABLE TO WORK ONSITE IN WASHINGTON, PA AREA.

In this Tier 2 Technical Support role, you will troubleshoot service calls escalated from Level 1 support. You will provide remote support as well as deskside support as required.


  • Bachelor’s Degree in Computer Science or related field or equivalent experience
  • 3 to 5 years overall experience providing remote and deskside technical support
  • Experience troubleshooting and providing support for Microsoft Office, servers, laptops and desktop PCs, remote technologies, wired and wireless networks
  • Experience working with employees at all levels.
  • Ability to handle multiple tasks with changing priorities
  • Strong analytical, prioritizing, interpersonal, problem-solving skills
  • Ability to work in a fast-paced and deadline-oriented environment
  • HDI and ITIL certifications preferred


Tier 2 Technical Support - Level II Desktop Support - 26213

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Kylah Kubiczki

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