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Technical Support Specialist
Washington, PA 15301 US
Job Description
Oxford Solutions has a direct hire opening with our client for a Tier 2 Technical Support Specialist. MUST BE ABLE TO WORK ONSITE IN WASHINGTON, PA AREA.
In this Tier 2 Technical Support role, you will troubleshoot service calls escalated from Level 1 support. You will provide remote support as well as deskside support as required.
Requirements
- Bachelor’s Degree in Computer Science or related field or equivalent experience
- 3 to 5 years overall experience providing remote and deskside technical support
- Experience troubleshooting and providing support for Microsoft Office, servers, laptops and desktop PCs, remote technologies, wired and wireless networks
- Experience working with employees at all levels.
- Ability to handle multiple tasks with changing priorities
- Strong analytical, prioritizing, interpersonal, problem-solving skills
- Ability to work in a fast-paced and deadline-oriented environment
- HDI and ITIL certifications preferred
Tier 2 Technical Support - Level II Desktop Support - 26213
