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Telecom Customer Support Administrator

Gaithersburg, MD 20877

Posted: 09/07/2023 Employment Type: Contract Industry: Miscellaneous Job Number: 26488 Pay Rate: 28-30/hr

Job Description

ONSITE IN GAITHERSBURG, MD. Contract to hire opening for a Telecommunication Customer Support Administrator. This is a junior level role. Looking for someone with around 2 years of corporate customer service and administration support experience.

In this role you will work with a small team and provide customer service, product and client support for business operations and installation of remote telecommunication systems.

  • Coordinate the installation and activation of telecommunication systems.
  • Collaborate closely with distributors, dealers, installers, and customers to facilitate on-time, high-quality installations 
  • Respond to customer calls and emails during and resolve any issues promptly.
  • Liaise with logistics, dealer services, and customer support teams to effectively resolve any operational challenges.
  • Make necessary payment adjustments to orders and evaluate and approve/deny additional payment requests.
  • Collaborate with cross-functional teams and various departments to achieve common goals, objectives, and project completion.
  • Assist in training users and customers on company processes, policies, and tools.

  • Bachelor's Degree preferred, but required
  • 2 to 3 years of practical experience in administrative, order management, or installation management activities, preferably within a technology-related company.
  • Proficiency in MS Excel.
  • Exceptional communication, customer service and interpersonal skills.
  • Ability to communicate with customers, installers, and various internal teams 
  • Ability to organize and manage multiple functions and activities with minimal supervision.

Telecom Customer Support Administrator - 26488

Additional Information

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.

Meet Your Recruiter

Adam Pierce

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