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Oxford Solutions
https://www.oxfordsolutionsinc.com/wp-content/uploads/2021/03/Oxford-Solutions-logo-social.png
http://www.oxfordsolutionsinc.com
http://www.oxfordsolutionsinc.com
USD
28
30
HOUR
true
Qualifications
Telecom Customer Support Administrator - 26488
Telecom Customer Support Administrator
Gaithersburg, MD 20877 US
Posted: 09/07/2023
2023-09-07
2023-10-26
Employment Type:
Contract
Industry: Miscellaneous
Job Number: 26488
Pay Rate: 28-30/hr
Job Description
ONSITE IN GAITHERSBURG, MD. Contract to hire opening for a Telecommunication Customer Support Administrator. This is a junior level role. Looking for someone with around 2 years of corporate customer service and administration support experience.
In this role you will work with a small team and provide customer service, product and client support for business operations and installation of remote telecommunication systems.
Responsibilities
In this role you will work with a small team and provide customer service, product and client support for business operations and installation of remote telecommunication systems.
Responsibilities
- Coordinate the installation and activation of telecommunication systems.
- Collaborate closely with distributors, dealers, installers, and customers to facilitate on-time, high-quality installations
- Respond to customer calls and emails during and resolve any issues promptly.
- Liaise with logistics, dealer services, and customer support teams to effectively resolve any operational challenges.
- Make necessary payment adjustments to orders and evaluate and approve/deny additional payment requests.
- Collaborate with cross-functional teams and various departments to achieve common goals, objectives, and project completion.
- Assist in training users and customers on company processes, policies, and tools.
Qualifications
- Bachelor's Degree preferred, but required
- 2 to 3 years of practical experience in administrative, order management, or installation management activities, preferably within a technology-related company.
- Proficiency in MS Excel.
- Exceptional communication, customer service and interpersonal skills.
- Ability to communicate with customers, installers, and various internal teams
- Ability to organize and manage multiple functions and activities with minimal supervision.
Telecom Customer Support Administrator - 26488
Additional Information
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
