Tier 2 Technical Support
Washington, PA 15301
In this Tier 2 Technical Support role, you will troubleshoot service calls escalated from Level 1 support. You will provide remote support as well as deskside support as required.
- Bachelor’s Degree in Computer Science or related field or equivalent experience
- 3 to 5 years overall experience providing remote and deskside technical support
- Experience troubleshooting and providing support for Microsoft Office, servers, laptops and desktop PCs, remote technologies, wired and wireless networks
- Experience working with employees at all levels.
- Ability to handle multiple tasks with changing priorities
- Strong analytical, prioritizing, interpersonal, problem-solving skills
- Ability to work in a fast-paced and deadline-oriented environment
- CompTia, A+, MCP, MCDST, HDI and ITIL certifications preferred