Tier 2 Technical Support

Washington, PA 15301

Posted: 09/05/2019 Employment Type: Contract Industry: HELP DESK Job Number: 19271

Opening with our client for a Tier 2 Technical Support Specialist.

In this Tier 2 Technical Support role, you will troubleshoot service calls escalated from Level 1 support. You will provide remote support as well as deskside support as required.

Requirements

  • Bachelor’s Degree in Computer Science or related field or equivalent experience
  • 3 to 5 years overall experience providing remote and deskside technical support
  • Experience troubleshooting and providing support for Microsoft Office, servers, laptops and desktop PCs, remote technologies, wired and wireless networks
  • Experience working with employees at all levels.
  • Ability to handle multiple tasks with changing priorities
  • Strong analytical, prioritizing, interpersonal, problem-solving skills
  • Ability to work in a fast-paced and deadline-oriented environment
  • CompTia, A+, MCP, MCDST, HDI and ITIL certifications preferred

Tier 2 Technical Support - Level II Desktop Support - 19271

 

Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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