Workforce Analyst

Eagan, MN 55123

Posted: 12/06/2018 Employment Type: contract Job Number: 17487
Workforce Analyst opening with our corporate client.

The Workforce Analyst is a member of the Customer Support department and is responsible for the workforce management of those contact centers totaling over 300 seats.

You will be expected to provide research, recommendations and assist with workforce management technology solutions, primarily IVR, to improve the overall quality and increase efficiency and reduce overall operating costs. 

Qualifications 
  • Bachelor's Degree plus 3 years experience with call center workforce management (forecasting, scheduling) is required. 
  • Previous workforce management experience required 
  • Proficient and working knowledge of call center technology, including workforce management Aspect, Cisco/Finesse (CSD, CUIC), Exony and Salesforce Service Cloud preferred 
  • Access, Excel and PowerPoint proficiency
  • Understand and apply understanding of functional aspects of customer operations and call center operations 
  • Excellent verbal and written communication skills

Workforce Analyst - 17487
Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Our well-trained staff of recruiters will work with you to help land your first job or your dream job and strive to always affect people's lives in a positive way.
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